Frequently Asked Questions

The quickest way to get a quote is by calling our office on 01505 337 520. Here you will be able to speak to a friendly member of our team who can arrange a pre-move survey to give you an accurate cost for your move. If you prefer, you can email us at info@dscarriers.co.uk with your details and we will be happy to return your call.

As a family run business, we understand the financial burden of moving home and the worries that this can bring. We have provided a cost-effective moving service for over 40 years – we have succeeded for many years because we have never been too expensive. We do not charge hourly rates; the price you are quoted is the complete cost of your move. You can feel safe knowing that there will be no hidden extra costs on the day. Our prices reflect some of the most competitive in the area. One of the main reasons we carry out a pre-move survey is to find out your exact needs to ensure your removal quote is accurate. We can tailor your package to meet your needs and budget.

Payment can be made a number of ways. You can pay by bank transfer or cheque one week before the date of your move to allow clearance. By prior arrangement, should you not have the facilities to pay by our preferred method of bank transfer, we can accept cash payment on the day of your move.

Yes, pre-move surveys are free of charge. This gives us the opportunity to meet with you and find out your exact moving needs. A pre-move survey allows us to find out what materials we will need on moving day to ensure the movers have all the correct equipment. Most importantly, it provides you with a time where you can ask questions and tell us exactly what your needs are — and meet a friendly face who will be there on moving day.

After a removal survey is carried out, we will email you a detailed quotation (a copy can be posted on request). Take your time to check your quotation — we want you to be entirely happy with your move. When you are happy to proceed, please call our office on 01505 337 520 or email us at info@dscarriers.co.uk.

That's easy — as soon as you have confirmed the date of entry to your new property, give us a call on 01505 337 520. We will quickly assess your requirements and establish a timescale and costs, taking into account any special requirements.

For most moves, our removal team will arrive between 8:30am and 9am. This gives our team time to prepare the vehicles and get your property ready to load. However, our times are flexible — we understand that many families will still have to do the school run on moving day. All you have to do is allow our removal team access to your home and we will do the rest. Once your belongings are safely loaded, we will ask you to check your home carefully to ensure everything has been packed, then take your belongings to storage or meet you at your new property.

We understand that no matter how prepared you are, sometimes things don't always go to plan. As part of our service, we offer 'wait time' free of charge. Should there be a delay in getting access to your new property, once your belongings are packed and loaded, our team will wait — free of charge — until 4pm at your new property.

Should the unfortunate happen and you are unable to gain access to your new home, we will be on hand to provide support. Our team will help you find the best solution. We can take your contents back to our secure depot for storage, giving you peace of mind that your belongings are safe and looked after for delivery another day. Once you've got access to your new home, we will gladly deliver and carry on with your move. Please note there may be an additional charge for redelivery.

Yes, we use specialist covers for sofas, TVs, pictures, and mattresses. Our surveyor will list which covers are required for your move. We also carry hundreds of transit blankets on our vehicles for additional protection.

We provide hanging wardrobe cartons to transport your hanging clothes from one property to another. These cartons are allocated to each vehicle and cannot be left behind. The removal team are happy to assist you in transferring clothes into your wardrobes at your new home.

You don't need to worry — we protect all sofas and chairs in strong covers that totally encase them, which are then strapped down for safe lifting. Not only will your upholstery stay unscratched, it will also be free from finger marks. As well as sofa covers we also use mattress covers and dining furniture covers.

We understand TVs are among the most expensive items to be moved. To ensure they are moved safely, our team wrap your TV and seal it in a specially designed TV carton brought on moving day. This ensures no damage will occur during transit, giving you complete peace of mind.

Yes, please empty all contents from drawers into boxes. This helps when trying to move furniture down stairs and ensures nothing is damaged or lost during the move.

The most cost-effective solution is packing your contents yourself — DS Carriers are happy to provide you with a moving kit. However, we fully appreciate that everyday demands can make this difficult. That's why we offer a Pack & Move service where our fully trained team carefully packs your valuable possessions in preparation for your move, removing much of the stress involved.

Yes, we can supply a full range of packaging materials — whether just cardboard moving boxes for storage or full moving kits for moving home. We can supply materials for big or small moves and deliver to your door as and when you need. Please let us know at your pre-move survey and we will happily include packing materials in your quotation.

DS Carriers are happy to provide a dismantling and re-assembly service to make your move even more stress-free. If you have selected this service, it will be fully outlined in your quotation.

We are happy to move all plants and outdoor garden furniture, provided they have been packed appropriately. Please ensure you let our team know you are moving plants in advance of your move so the team can load the van appropriately.

Yes. In addition to the required road risks, employers and public liability insurances, we also have removals-specific goods in transit insurance to cover the carriage of your possessions. Our standard quotation includes goods in transit insurance up to a certain value. Should you have rare or high-value items, please notify us in advance to allow for extra insurance provision — this can be discussed during your quotation survey.

All of our staff are employed directly by our company and not via an agency. You can trust that the team arriving on your moving day are our own experienced, vetted employees.